Mentalok Logo

Terms and Conditions

Last Updated: 29 December, 2024

Version: v2.0

Welcome to MENTALOK.IO!

This Service Agreement (including all updates, supplements and additional terms, hereinafter referred to as the "Agreement") constitutes a legally binding contract between you (the "User") and Mentalok (Hong Kong) Limited and its affiliated companies (collectively, "we," "our," or "us") regarding your use of our products and services (including but not limited to programmable interfaces, software, tools, data and websites, hereinafter referred to as the "Services"). We urge you to carefully read and fully understand all terms of this Agreement before using our Services.

By proceeding with account registration on MentaLab, you confirm that you have been provided with, read, and understood all terms of this Agreement. Your successful registration constitutes acceptance of this Agreement and creates a binding obligation to comply with all its terms. You understand the legal implications of the rights, obligations, and limitations or exclusions of liability contained herein. This Agreement becomes effective immediately upon completion of your registration. Additionally, any subsequent use of our Services reaffirms your acceptance of and ongoing obligation to comply with this Agreement, which shall govern all aspects of the relationship between you and us.

In addition to this Agreement, the MENTALOK.IO platform (hereinafter referred to as "MentaLab") maintains other governing documents, such as the Privacy Policy detailing our personal information collection and usage practices. All provisions within these additional documents must be adhered to; where such documents are silent, this Agreement shall take precedence. This Agreement also encompasses any other documents, guidelines, or policies that we may provide.

The MentaLab platform only provides services to: (a) individuals who are at least 18 years old and possess full civil capacity; and (b) legal entities or organisations that are properly incorporated and validly existing under their local laws and capable of fulfilling their obligations under this Agreement.

If you do not meet these eligibility requirements, please refrain from using our Services. You must guarantee the accuracy of your identity information provided to us and comply with any identity verification procedures we may conduct periodically. You acknowledge that you are solely responsible for ensuring that your use of our Services complies with all applicable laws and regulations.

1.0. Registration and Access

1.1. Registration

Upon reading and accepting this Agreement, providing the required information, and completing registration, you become a MentaLab user. To enable us to provide appropriate services and maintain communication, you must provide accurate, current, and valid information including your name, email address, and mobile telephone number as requested.

To maintain the validity of your information, you must promptly update any changes to your details. In accordance with legal requirements, we conduct verification procedures to ensure your information remains current, accurate, and complete. Should we be unable to contact you using your provided information, you shall bear responsibility for any resulting adverse consequences.

We bear no responsibility for issues arising from inaccurate registration information or failure to update such information promptly. You may review and correct your information through our account settings page. Your registration must be completed using genuine identity information, and your chosen account name, avatar, profile, and other registration details must not contain illegal or harmful content. If we identify such issues during review, registration will be denied. Furthermore, if we discover post-registration that you used false information to obtain an account or that your account details contain illegal or harmful content, we reserve the right to unilaterally implement corrective measures, including but not limited to mandating corrections within a specified timeframe, suspending or terminating account usage, without prior notice. Upon completing the registration process by providing requested information, accepting this Agreement's terms, and finishing all registration steps, you will receive a MentaLab account and become a MentaLab user.

1.2. Account Use

You must satisfy all MentaLab platform qualification requirements to use our Services. When using the Services on behalf of another party or entity, you must possess proper authorisation to accept these Terms on their behalf. All registration information you provide must be accurate and complete. You are prohibited from sharing your ID or account with third parties and are responsible for all activities occurring under your account, including ensuring that your use of the Services complies with all applicable laws.

1.3. Account Custody and Retrieval

Your MentaLab account consists of an account name and password. You may log in using your designated account name (including account ID or mobile telephone number) and password. You are responsible for maintaining account security and will bear any losses resulting from voluntary disclosure or third-party theft. If you lose access to your account due to personal circumstances and need to recover it, you must follow the MentaLab account recovery process and provide legally valid, accurate, and truthful information. If your provided information fails to meet requirements, you will not pass security verification, and we reserve the right to deny account recovery services.

If you are currently using a MentaLab account that you did not originally register or obtain through official MentaLab channels, you are prohibited from logging in or performing any account operations, even if you know the current password. You must promptly notify us or the original account registrant in such cases.

1.4. Account Transfer

1.4.1. You may use your MentaLab account within the scope of this Agreement. You are prohibited from maliciously registering accounts or donating, lending, renting, transferring, or selling your account (with or without compensation) to non-original registrants. We retain sole discretion in addressing such actions, and you shall bear all resulting responsibilities. We further reserve the right to pursue legal action against violators, with all associated responsibilities borne by you.

1.4.2. We may take the following actions in accordance with laws and regulations:

  • If you violate laws, regulations, specific terms, or MentaLab business rules, we may independently evaluate and implement time-limited corrections, suspend usage, or terminate your account access at any time, determining potential reinstatement based on circumstances.
  • If we determine you are not the original account registrant, we may terminate your account access without notice.
  • You shall bear any losses (including but not limited to service interruption, user information deletion, email loss, and related data loss) resulting from our correction, suspension, or termination of your account access in accordance with these rules or relevant laws and regulations.

1.5. Account Recovery

To prevent resource misallocation, we reserve the right to cancel accounts that remain inactive for 24 consecutive months (including no login activity through approved MentaLab methods). Upon cancellation, you will lose access to account-related services. For accounts with pending transactions or remaining balances, we will provide reasonable assistance following MentaLab instructions.

1.6. Account Security

You are responsible for establishing and maintaining account security. We will never proactively request your account password. We recommend implementing specific security measures, including but not limited to installing anti-virus and anti-malware software, regularly updating passwords, and taking other protective measures.

1.7. Account Cancellation

1.7.1. To cancel your MentaLab account services, you must meet these conditions:

  • You may only cancel your own account following MentaLab's prescribed process;
  • You remain responsible for all actions taken before cancellation and during service usage; and
  • You acknowledge that account termination will result in the deletion of your User Content from our active databases.

2.0. Requirements for Use

2.1. Use of the Services

Subject to your compliance with this Agreement, we grant you a limited, revocable, non-exclusive, non-transferable right to access and use our Services solely for your internal business or personal purposes. Our Services may incorporate or utilise third-party AI services ("Third-Party AI Service Providers"), and by using our Services, you explicitly acknowledge and agree to:

  • Comply with all applicable terms and conditions of such third-party AI services;
  • Accept that your use of any third-party AI services through our platform may be subject to additional restrictions or limitations imposed by the respective service providers; and
  • Understand that we may modify, suspend, or discontinue access to any third-party AI services at any time without prior notice.

All rights, title, ownership, and interests in the Services, including all intellectual property rights, remain exclusively with us and our affiliates. Nothing in this Agreement shall be construed as transferring or assigning any such rights to you.

If we detect any violation of the aforementioned agreements, policies, or applicable laws during your use of our services, we will require you to implement necessary corrections. In cases of repeated or material breaches, we reserve the right to take additional measures, including but not limited to restricting, suspending, or terminating your account access.

2.2. Feedback

We value your feedback and suggestions for improving our services. By providing feedback, you grant us permission to utilise it for service enhancement and other reasonable business purposes.

2.3. Prohibited Activities

You are strictly prohibited from:

2.3.1. Using the services in any way that violates, misappropriates, or infringes third-party rights;

2.3.2. Attempting to uncover the services' models, algorithms, source codes, or underlying system components through reverse engineering, decompilation, disassembly, translation, or similar means (except where such restrictions violate applicable laws);

2.3.3. Utilising the services to develop competing basic models or large-scale models;

2.3.4. Extracting data from the services through web scraping, harvesting, or any automated data extraction methods;

2.3.5. Misrepresenting artificially generated service output as natural or human-generated;

2.3.6. Engaging in unauthorised purchase, sale, or transfer of API keys; or

2.3.7. Providing personal information of minors. Additionally, you must adhere to all rate limitations and requirements specified in our documentation and that of third-party service providers specified in Clause 2.4.

2.4. Third-party Services

When using software, services, or products from Third-party AI Service Providers or other third parties ("Third-Party Service Providers") in conjunction with our services, you are bound by their respective terms. It is the obligation of these third parties to ensure that no misleading or false information is generated by the chatbots. However, as these third parties provide services through our platform, you agree to hold us harmless and waive us from any liabilities arising from such occurrences.

2.5. Prohibited User Conduct

As a condition of use, you agree not to use the services for any purpose prohibited by this Agreement or applicable laws. Specifically, you shall not (and shall not permit any third party to):

2.5.1. Infringe upon any intellectual property rights, including patents, trademarks, trade secrets, or copyrights;

2.5.2. Engage in threatening, abusive, harassing, defamatory, fraudulent, privacy-invading, obscene, or otherwise inappropriate behaviour;

2.5.3. Distribute unauthorised or unsolicited advertising, spam emails, mass messages, or conduct unwanted telephone campaigns;

2.5.4. Disrupt or attempt to interfere with normal service operations or use the services in unauthorised ways; or

2.5.5. Participate in potentially harmful activities targeting the services, including but not limited to: attempting to breach security features, using automated tools to access or scrape content, introducing malicious code, or interfering with other users' access through overloading, spamming, or system crashes.

2.6. Service Monitoring and Enforcement

Whilst we maintain the right to monitor and review services and content at any time, retaining usage records as required by law, we are not obligated to do so. Although we generally do not actively monitor user activities, we reserve the following rights to protect our services, users and legal obligations:

2.6.1. To exercise our sole discretion in removing or declining to publish any content that violates applicable laws;

2.6.2. To take necessary and appropriate action against content that we reasonably believe:

  • Violates this Agreement;
  • Infringes upon third-party intellectual property or other rights;
  • Poses a threat to the safety of service users or the public; and
  • May result in liability or losses to our organisation.

2.6.3. To disclose user identity and relevant information to third parties who submit legitimate claims of rights infringement, including but not limited to intellectual property and privacy rights;

2.6.4. To pursue appropriate legal recourse against unauthorised or illegal service usage, including referral to relevant law enforcement authorities when necessary;

2.6.5. To implement immediate service access restrictions, including temporary suspension or permanent termination, for:

  • Violations of this Agreement;
  • Non-compliance with legally mandated service usage limitations; and
  • Breaches of prescribed timing requirements under applicable laws.

3.0. Content

3.1. Your Content

When using our services, you may provide input content ("Input Content") and receive generated output content ("Output Content") in response. Both types of content are collectively referred to as "Content". You retain the right to provide Input Content within the bounds of applicable laws. You may exercise all rights to the Output Content, subject to compliance with applicable laws and third-party rights. You bear full responsibility for ensuring the authenticity, accuracy, legality and compliance of all Output Content.

By submitting Content, you consent to our collection of your Input Content, including personal information, for service provision purposes. You warrant that all Input Content - including but not limited to information, data, images, fonts, audio, video, materials and code - is legal, compliant, truthful and accurate, and does not infringe upon any third party's legitimate interests or intellectual property rights. You further guarantee that Input Content contains no personal information, private data, trade secrets, confidential information or other content that could violate third-party rights. You assume sole responsibility for any consequences or liability arising from damage to third-party interests or unauthorised disclosure of confidential information or trade secrets. We reserve the right to seek compensation from you for any losses we incur, including payments to affected third parties.

You maintain full responsibility for ensuring all Content complies with applicable laws and this Agreement. The Output Content must not be used to generate discriminatory content, harm others' reputation or interests, or for improper commercial exploitation or marketing. You must implement appropriate manual review processes for Output Content, particularly when used in automated decision-making systems.

To prevent misunderstanding, you must clearly mark and identify any Output Content as AI-generated when sharing it with customers or third parties.

3.2. Files and Data Management

You may upload files and data to our designated servers according to specified size and type parameters. We extract relevant information from your uploaded content solely for query processing purposes and will not interfere with your uploaded files and data.

3.3. Content Similarity

Due to the fundamental nature of machine learning technology, Output Content may not be unique across users. Our services may generate identical or similar outputs for multiple users or for our own purposes. The same response another user might receive for submitting a similar query. Such similar queries and responses from other users are not considered your Content and/or Input Content.

3.4. Content Confidentiality

We commit to using your content strictly for service provision purposes. Access is limited to personnel with a legitimate need-to-know basis for service delivery, all of whom are bound by confidentiality obligations.

3.5. Accuracy Considerations

As rapidly evolving fields, AI and machine learning technologies are continuously improving. Whilst we strive to enhance our services' accuracy, reliability, safety and utility, the probabilistic nature of machine learning means that outputs may sometimes be incorrect or fail to accurately reflect real individuals, locations or facts. You are responsible for evaluating Output Content accuracy for your specific use case, including implementing appropriate manual review processes.

3.6. Content Complaints

If you discover Output Content that infringes upon third-party rights regarding likeness, reputation, personality, privacy, trade secrets, or confidential information, please contact info@mentalok.io. We will take appropriate action, which may include:

  • Notifying the alleged infringer
  • Evaluating the infringement claim
  • Suspending or stopping generation of infringing content
  • Removing or disabling access to suspected infringing content
  • Terminating accounts of repeat infringers

The written claim of infringement shall include the following information:

3.6.1. The physical or electronic signature of the authorised representative of the intellectual property right owner;

3.6.2. The description of your alleged infringed work;

3.6.3. The description of the location of your alleged infringing materials at the website;

3.6.4. Your address, telephone number and email;

3.6.5. Your statement indicating that you believe in good faith that the disputed use is not authorised by the intellectual property right owner or its agent or by law; and

3.6.6. Your statement that the aforementioned information in your notice is accurate and that you are the intellectual property right owner or the authorised representative thereof.

4.0. Fees and Payment

4.1. Word Count Credit Usage

How Word Counts Work:

4.1.1. Your usage is measured by total words in both your messages and our responses;

4.1.2. Each interaction with different features consumes words from your allocation;

4.1.3. Your dashboard shows your remaining word count credit in real-time;

4.1.4. You'll receive notifications when your word count credit is running low;

4.1.5. Additional word count credit packages can be purchased through your account;

4.1.6. Word count credit packages are non-refundable once added to your account; and

4.1.7. Payment Methods:

  • We accept major credit cards, bank transfers, and other standard payment methods;
  • Prices are displayed in US Dollars (USD);
  • We accept payments in multiple currencies, with conversion rates set by your payment provider;
  • Your word count credit allocation is tied to your registered email account; and
  • Service access may be suspended if your word count credit is depleted.

4.1.8. Word Count Credit Top-Up:

  • You can top-up your word count credit by purchasing additional word count credit packages;
  • Rechargeable word count credit packages are non-refundable once added to your account; and
  • You can view your remaining word count credit in real-time on the Account Quota page.

4.1.9. Any unused word count credit will expire at the end of each calendar month or on the last day of your current subscription. That said, if you do not use your allocated word count credit within that period, any remaining credits will be lost and cannot be carried over to the next subscription month. It is important to monitor your usage to ensure you make the most of your word count credit before it expires.

If your available word count credit is depleted, we reserve the right to suspend the provision of MentaLab services until additional word count credit is purchased.

4.2. Service Model

The MentaLab platform has different service modes. Different service modes will consume different amounts of word count credit. The specific charging standards of the service modes are subject to the pricing displayed on the MentaLab platform.

4.3. Pricing Changes

You acknowledge and agree that we have the right to change the pricing displayed on the MentaLab platform at any time, and any pricing changes will take effect from the date we publish them. If we propose to make changes to our pricing, we will provide you with reasonable notice before the pricing changes. Your continued use of the Services after a pricing change becomes effective shall constitute your acceptance of the revised pricing and terms.

4.4. Tax

The service fee does not include tax; all taxes related to your word count credit top-up and paid subscription are borne by you.

4.5. Late Payment

If you make a late payment, you will be charged a penalty of 0.05% of the overdue payment amount every day. If you have any overdue fees unpaid, we may suspend your use of the Services and send you a late payment notification.

4.6. Trial and Promotional Offerings

You are not permitted to create multiple accounts to obtain trial periods, promotional offers, or any other special service offerings. If we determine that you have registered multiple accounts with the intent to circumvent usage limitations or repeatedly access promotional offerings, we reserve the right to:

  • Charge you at our standard rates for any services received;
  • Immediately terminate any trial or promotional periods; and/or
  • Suspend or terminate your access to our services.

Any attempt to manipulate our trial or promotional programmes may result in permanent account suspension.

5.0. Confidentiality, security and data protection

5.1. Confidentiality

You may be granted access to Confidential Information belonging to us, our affiliates and other third parties. You may use the Confidential Information as necessary for using the services only to the extent permitted in this Agreement. You shall not disclose the Confidential Information to any third party, and shall protect the Confidential Information with the same degree of care as you use for your own similar information, but in no event less than a reasonable degree of care. Confidential Information refers to non-public information that is designated as confidential by us or our affiliates or should be treated as confidential in such circumstances, including software, specifications and other non-public information. Confidential Information does not include information which:

5.1.1. Confidential information has been made public or is available to you in the public domain prior to disclosure;

5.1.2. Confidential information has been disclosed prior to disclosure through no fault of yours;

5.1.3. is lawfully disclosed to you by a third party who had no obligation of confidentiality; or

5.1.4. is independently developed by you without use to the Confidential Information.

If you give us a reasonable advance notice and use your reasonable efforts to limit the scope of disclosure, including assisting us in challenging the disclosure request, you may disclose the Confidential Information as required by the law or the valid orders of the court or other government authorities.

5.2. Security

You must take reasonable and appropriate measures to help ensure your access to and use of the services. If you discover any vulnerabilities or violations related to your use of services, you must notify us immediately and provide details of such vulnerabilities or violations.

5.3. Processing of personal data

If your use of the services involves the processing of personal data (also known as personally identifiable information, "PII"), you must provide legally adequate privacy statement and obtain the consent necessary for processing such data, and you must represent to us that you are processing such data in accordance with applicable laws. If you are bound by the Personal Information Protection Law of the PRC, the Personal Data (Privacy) Ordinance ("PDPO") of Hong Kong, the General Data Protection Regulation ("GDPR"), the California Consumer Privacy Act ("CCPA") or other laws and will use our services to process the "personal data" or "personal information" as defined therein, or any other legal framework, please email info@mentalok.io to perform the annex of our data processing.

6.0. Term and termination

6.1. Termination

This Agreement will become effective upon your first use of the services and continue until it is terminated. You may terminate this Agreement at any time, and stop the use of the services and content; however, we will have the right to not refund any Fees. We may terminate this Agreement for any reason, provided that we need to give you an advance notice. If you materially breach Section 2 (Requirements for use), Section 5 (Confidentiality), Section 8 (Dispute resolution) or Section 9 (General terms), or if our third-party AI service provider terminates AI services, resulting in our cessation of the services, or if necessary for complying with laws or governmental requirements, we may terminate this Agreement immediately after giving you a notice.

We maintain the right to suspend or terminate Services if we discover violations of applicable laws, regulations, business ethics, or social morality in your usage, including but not limited to: online manipulation, malicious posting/commenting, spam generation, malware creation, or unfair marketing practices.

6.2. Effects of termination

Upon termination, you shall stop using the services and immediately return or, at our direction, destroy any Confidential Information. The clauses of this Agreement which by their nature are intended to survive expiration or termination, including but not limited to Section 3 and Sections 5 throughout 8, shall remain in full force and effect after expiration or termination.

7.0. Indemnification, disclaimer and limitation of liability

7.1. Indemnification

You shall and agree to defend, indemnify and hold harmless us, our affiliates, and personnel against all claims, losses, costs and expenses (including reasonable legal fees) arising from your use of the Services (including your Content and any related products/services) or your breach of this Agreement or applicable laws. You acknowledge that you are responsible for ensuring that your use of the Services does not violate any local laws or regulations.

7.2. Disclaimer

Our services will use some publicly available AI platforms, algorithms, and models from Third-party AI Service Providers to generate the Output Content based on your Input Content. You expressly understand and agree that, to the extent permitted by applicable laws, you will use the services at your own risk, and the services will be provided on an "as is" and "as available" basis. We, our affiliates and licensors disclaim any warranties of any kind or nature, whether express, implied, statutory, or otherwise, regarding the services, including but not limited to warranties of accuracy, completeness, truthfulness, applicability, legality, non-infringement, or utility, and any warranties arising from any course of dealing. We do not warrant that the services will be uninterrupted, accurate, or free from errors, nor do we warrant that any Content will be safe, or not be lost or changed. Further, we shall not be liable for any unavailability of our services in part or whole due to any unavailability of third-party AI services or the suspension or cession of AI services by the Third-party AI Service Providers.

7.2.1. We will make no warranties, representations or undertakings that, including no guarantee:

  • the services will meet your requirements;
  • your use of the services will be uninterrupted, timely, secure, or free from errors; or
  • the possible results from the use of the services will be accurate, reliable, or free from false information.

7.2.2. You will download from the services or otherwise access any Content at your own risk, and will be solely liable for any damage to your property (including but not limited to your computer system and any device used to access the services) or any other losses incurred as a result of accessing such Content.

7.2.3. The services may delay, be cancelled or otherwise disrupted. We will make no warranties, representations or undertakings regarding the services, including but not limited to the quality, effectiveness and other characteristics of the Services.

7.2.4. Any advice or information that is provided by the Output Content generated from the Services will not constitute news publication information, legal, financial or medical advice, or any other professional advice. Any information provided through the services will not replace professional advice. Before making any significant personal or professional decision, you should always consult with news publication professionals, lawyers, accountants, medical professionals, or other relevant professionals for advice. You will assume all risks associated with reliance on the advice or information provided through the services.

7.3. Limitation of liability

We, our affiliates or licensors are not liable for any indirect, incidental, special, consequential or exemplary damages, including compensations for lost profit, goodwill or data or other losses, even if we have been advised of the possibility of such damages. Our aggregate liability under this Agreement shall be limited to the total amount paid by you for the services that give rise to the claim within 12 months prior to occurrence of liability. The limitation in this Section shall apply only to the greatest extent permitted by applicable laws.

8.0. Dispute resolution

8.1. Applicable laws

The formation, validity, interpretation, performance and termination of and modifications to this Agreement and settlement of any dispute in connection herewith shall be governed by the laws of Hong Kong Special Administrative Region ("Hong Kong") and not violate any mandatory provisions of other laws that may be applicable to this Agreement.

8.2. Informal dispute resolution

We would like to understand and attempt to resolve your concerns before resort to formal legal action. Prior to making a claim against us, you agree to try to resolve the dispute informally by giving a notice to us at info@mentalok.io, specifying your name, description of the dispute, and the remedies you are seeking. If we are unable to resolve the dispute within 60 days, you may initiate formal litigation.

8.3. No class actions

Disputes may be raised only on an individual basis and may not be raised in the capacity as a plaintiff or class member in any purported class, consolidated, or representative action. Class actions and the consolidation of lawsuits are not permitted, which does not prevent any party from participating in the resolution of class claims.

8.4. Jurisdiction

The two parties shall negotiate to resolve any dispute between them arising from the use of the services. If a legal dispute cannot be resolved through negotiation, either party will have the right to refer such legal dispute to the Courts of Hong Kong to be settled through litigation. Both parties hereby irrevocably submit to the exclusive jurisdiction of the Courts of Hong Kong.

8.5. Severability

If any part of this Section 8 is held to be illegal or unenforceable, the remaining provisions shall remain in effect. However, if investigation result of the illegal or unenforceable part allows a class action, this Section 8 will be entirely unenforceable.

9.0. General terms

9.1. Relationship of the two parties

Nothing contained in this Agreement shall be construed as creating any partnership, joint venture or agent relationship between you and us or any of our affiliate. Without the prior written consent of the other party, any party has no right to bind the other party or represent the other party to assume obligations.

9.2. Use of brand

Without our prior written consent, you shall not use the name, logo or trade mark of us or any of our affiliate.

9.3. Transfer and assignment

You shall not transfer or assign any right or obligation under this Agreement, including any rights or obligations related to the change in control. Any purported transfer and assignment shall be void. We may transfer this Agreement at the time of a merger, acquisition, or sale of all or substantially all of our assets, or transfer this Agreement to any of our affiliate or as part of corporate restructuring.

9.4. Modifications

We may modify this Agreement and our rules from time to time based on the enactment of laws and regulations, the development of the Internet, and the adjustments to our operations and business strategies. We will notify you thereof in an appropriate manner, and you can view the latest version on the relevant pages. If any change has a material adverse impact on your rights or obligations under this Agreement, we will notify you by means of message or via email; and such change will take effect within 10 days after we notify you thereof. All other changes will become effective immediately upon being published. By continuing to use the services after changes, you have consented to such changes and agree to be bound by the revised terms.

9.5. Notice

We may give you a notice by means of message, or using your registration information, via email related to your use of the services. If the notice is sent by email, it is deemed to have been received on the date when the email is sent.

9.6. Waiver and severability

The failure on your part to comply with this Agreement and the failure on our part to take actions immediately shall not be construed as a waiver by us of our rights. Unless otherwise provided in Section 8, if any provision of this Agreement is determined by any court of competent jurisdiction to be illegal or unenforceable, then such provision will be enforced to the maximum extent possible and the enforceability of other provisions will not be affected.

9.7. Regional Availability and Compliance

Our Services are available globally, but certain features may be restricted in some regions due to local laws and regulations. You agree to:

  • Use our Services in compliance with your local laws;
  • Accept that service availability may vary by region;
  • Notify us if you believe certain features shouldn't be available in your region;
  • Comply with applicable export control laws in your jurisdiction

If you're unsure about service availability or specific features in your region, please contact us at info@mentalok.io for clarification.

9.8. Entire Agreement

This Agreement and any policy contained herein constitute the entire agreement between you and us with respect to the use of the services, and supersede any and all prior or contemporaneous agreements between you and us regarding such services, except for any specific service use terms or any applicable agreements.

9.9. Language

This Agreement is written in English. Whilst translations into other languages may be provided for convenience, the English version shall be controlling in the event of any conflict or discrepancy. If English is not your first language and you need clarification, please contact us before accepting this Agreement.

9.10. Service Disruptions

We strive to maintain consistent service availability. However, disruptions may occur due to:

  • Technical issues beyond our reasonable control;
  • Scheduled maintenance (we'll provide advance notice when possible);
  • Major internet outages or infrastructure problems;
  • Natural disasters or other force majeure events; and
  • Changes in laws or regulations affecting our services.

During such disruptions, we will:

  • Work to restore services as quickly as possible;
  • Keep you informed about significant disruptions; and
  • Make reasonable adjustments to word count allocations if disruptions significantly impact service availability.

9.11. Consumer Protection

If you're using our Services as an individual consumer, you have certain rights under your local consumer protection laws. Nothing in this Agreement limits or excludes:

  • Your statutory rights under applicable consumer protection laws;
  • Our liability for death or personal injury caused by our negligence; and
  • Any other liability that cannot be excluded by law.

Where any term conflicts with your statutory rights, your statutory rights will prevail.