Customer Support
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Manage client relationships, track follow-ups, and automate personalized email drafts using Obsidian-based client profiles.

Introduction

The Client Skill is a specialized workflow for consultants, freelancers, and small business owners who manage their pipeline directly within an Obsidian vault. By centralizing client information in a standardized Clients/*.md file structure, the agent can monitor status, handle upcoming follow-ups, and generate tailored communication without leaving your workspace. It leverages local file-based data to ensure your private relationship records remain secure and under your control, avoiding reliance on external CRM APIs.

  • Automatically tracks client stages including lead, active, and customer status for improved pipeline visibility.

  • Provides a queryable interface to identify clients requiring immediate attention based on frontmatter metadata like next_action and last_contact.

  • Facilitates rapid communication by drafting personalized emails based on contextual notes, previous interactions, and the specific next_action_note defined in each client file.

  • Simplifies data entry by using templated files that capture critical fields such as email, company, and project history.

  • Uses standard bash commands like grep to parse client frontmatter directly from the filesystem, ensuring fast response times.

  • Requires consistent usage of YAML frontmatter in the Clients/ directory to function effectively.

  • Integrates seamlessly with your existing note-taking habits by linking client profiles to your broader project management tasks.

  • Ideal for users who prefer local-first data storage and markdown-based workflows over complex, cloud-hosted CRM platforms.

  • Follow the defined workflows/ documentation for standardized procedures on adding new clients, checking daily tasks, or refining draft outputs.

  • Designed for the Claude Code + Obsidian Starter Kit, but can be adapted for any vault structure using the specified file conventions.

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May 1, 2026, 07:47 AM
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